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My City Med Events
  • Home
  • About
  • View the Trailer
  • Agenda
  • Register Now
  • Updates
  • Watch What You Missed

Frequently asked questions

When is The Rare Fair?

The Rare Fair will be held on September 1-2, 2020.


Where is The Rare Fair held?

This is an online event. You can participate anywhere that you have Internet access. The event is accessible from desktop, mobile, and tablet devices. 


What is the format of The Rare Fair?

The Rare Fair is a 100% virtual event designed to reach the global rare audience. The Fair is structured just like a traditional ground event with a lobby, exhibit hall, auditorium, breakout sessions, swag, and more. You will be able to engage with vendors, sponsors, speakers, and fellow attendees just as you would during a traditional ground event. 


Do I need to download any special software to attend this event?

No. You only need access to the internet.


What is the preferred browser?

Google Chrome, Safari, Firefox, or Edge.


What can I do at The Rare Fair?

At The Rare Fair, you will be able to ...

  • Watch live and recorded sessions from the auditorium, then participate in Q&A and polls.
  • Engage with vendors and sponsors through live chat, audio, or video.
  • Visit our lounge and patient education room to access a wealth of information, engage with other rare disease stakeholders, and chat with subject matter experts.
  • Find the Zebra. Participate in the gamification to collect points and win prizes!
     

What is included in the registration?

All scheduled breakout sessions, access to the exhibitor hall, the patient resource room, patient education rooms, all breakout tracks, swag boxes for the first 100 patient/caregiver registrants (if you’re stateside), and the opportunity to participate in giveaways.


What is the cost to attend?

Early bird registration for patients and caregivers is only $19 through April 30, 2020, then tickets are $24.


How do I register for sessions?

You will not be required to register for the keynote or any sessions on our breakout tracks, however, some events might fill up quickly. We recommend you join the session 3-5 minutes before it begins. If you do miss a session, you'll have on-demand access to selected sessions within 24 hours after the event ends. We'll let you know when the on-demand feature is live via email.


What happens in a session?

Each session will feature a speaker who will present on their topic, then take questions. Polling questions might be presented during the session, as well. The questions can be asked by attendees in a live chat format and will be moderated. Any questions not answered during the session will be emailed to the speaker, who will then follow-up with attendees.


What if I only catch the session on-demand and I have a question?

Since the event is available on-demand for 30 days, you’ll be able to reach out to the speaker via the chat function and that person will receive a notification from us to follow-up with you.


How do I access the event?

You will receive a private link with your login details before the event launches.


How do I network with people at the Fair?

The Rare Fair offers several networking opportunities to connect live with exhibitors and attendees via text, video, audio channels, or 1:1 scheduling (new to this years event).


Who will I be able to chat with?

You will be able to chat with vendors during the designated times and others throughout the event.


Will my chats be private?

Yes. Only the vendor you are chatting with will be able to see your messages.


Is a webcam required?

No.


Is there a step-by-step guide for navigating the site?

Yes, click here to download the Detailed Navigation Guide.


What is the registration cancellation policy?

Given that all event content is available on-demand for 30 days after the event, we are unable to provide refunds.


How do I register as a speaker?

Speakers will receive an email with registration instructions once they are confirmed. All speakers receive a comped event pass and an honorarium.


I registered but I need to make a change to my contact information. How can I do that?

Email us and we’ll get you squared away. therarefair@mycitymed.com


I am no longer able to attend. Can I substitute my registration? 

Since the event is 100% online and available on-demand for 30 days after the event, we cannot substitute registrations.


Can I buy a block of tickets for my organization?

Yes. Email us and we can help. therarefair@mycitymed.com


Will session video presentations be available?

Yes, selected sessions will be available on-demand within 24 hours of the event closing.


How can I apply for a patient scholarship? 

We have a limited number of patient scholarships available. Email us at therarefair.com@mycitymed.com for assistance.


Will there be any networking events?

Yes. There will be dedicated networking events for patients and non-profits. Stay tuned for details!


What if I miss a session or an exhibitor?

No problem! All content is available for 30 days after the event. Just use your login to access presentations, visit exhibitor booths, or send a message to an exhibitor.


What is “Spot the Zebra?”

Spot the Zebra is a little game we like to play during The Rare Fair. As attendees enter sessions and booths, they'll have the opportunity to "Spot the Zebra" to collect points. The attendee who earns the most points will receive a prize pack.


How will I be able to take away handouts and flyers like at ground event?

Resources that attendees find helpful (such as PDF, Word, or Excel docutments) can be saved to your digital binder and downloaded at your convenience within the 30-day window.


What is the Digital Binder?

The digital binder is an electronic storage space that resides on The Rare Fair platform. All you need to to is click on the document and select save to digital binder. Resources that attendees find helpful can be saved to your binder and downloaded at your convenience within the 30-day window.


How much information can others see about me? Can I choose to share my info with others?

This year's event offers enhanced opportunities to network with other attendees. Attendees are free to share as much or as little information as they like on their profile.


Can I share my information with exhibitors?

Absolutely! Each exhibitor booth is fully manned for the duration of the event with a representative. You can connect with these representatives via live chat during the event or schedule a time to chat 1:1.


Who hosts The Rare Fair?

The Rare Fair is presented by My City Med (MCM). MCM is an online resource dedicated to providing our users with the resources they need to manage a diagnosis.


How do I get a My City Med account?

Visit www.mycitymed.com for your free account.


How can my company sponsor the event or be an exhibitor?

We love to partner with industry stakeholders – email us here. therarefair@mycitymed.com


When is the next Rare Fair?

We will release the date of the next Rare Fair soon!


Do you host other events?

Yes! My City Med also sponsors The Genetics Summit, The Health IT Conference, The Med Tech Expo, and more. 


We also provide virtual hosting services for events like the Global Genes RARE Drug Development Symposium, the Mito Action International Metabolic Conference, and the Cystic Fibrosis Research, Inc., National Education Conference: Partners in Progress. You can learn more about our hosting servies at www.mycitymedevents.com.

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